Robotic Process Automation (RPA) is a high technology that relies on bots to automize repetitive tasks and model-based processes. It is the fastest growing technology because it reduces the cost of the work, brings customer satisfaction, and gives the fastest returns on investments.
It falls into two major categories:
Even though both attended and unattended RPA, when deployed simultaneously, help in achieving all your work more efficiently and effectively, there are considerable differences between the two.
Attended RPA | Unattended RPA | ||
Attended RPA is similar to virtual assistants. | The unattended RPA run automation that works on its own. | ||
It is mostly used when the processes cannot be automated completely and requires human intervention. | It is able to run the entire process without human intervention. | ||
It helps in front-end work at offices by coordinating with employees. | It automates back-end work at a large scale. | ||
The attended RPA takes instructions from humans, performs actions accordingly, and provides the data. | It follows a model-based process to complete a task. | ||
The execution of the task and output is quick and straightforward in the attended RPA. | It operates on a pre-set schedule, or due to a trigger by the workflow. | ||
For example, data entry or scheduling a meeting falls into this category. | For example, security or the approval of some data falls into this category. |
The advantages of an attended RPA are as follows:
The advantages of an unattended RPA are as follows: